My day was totally ruined, we paid over $800 for 6 of us to do a wine tour, literally the only thing supplied was a van and a driver. Whilst yes the driver was fantastic, we were over promised and horrible under provided. We were promised a magical limo experience with “free wine tastings due to company connections” and we got total opposite. Customer service goes a long way now days and we are all about supporting local but We made it very clear before booking what we expected and instead of clearing it up for us (because then we wouldn’t have booked) he took our money and then blamed us. We just don’t want someone else to have the same experience.
This tour operator is a joke!! Booked a limo tour... it was a van that tuned up...their rationale, it’s registered as limo... their website says the wine tastings are included in cost... We had to pay for every wine tasting... I requested at least a reimbursement on the tastings and was told that not in 15 year had they ever had such a request. I suspect that in their 15 years of operating they’re used to ripping off international tourist and don’t actually deal with Adelaide locals. My partner and I are Travel agents and neither of us have ever dealt with such a stubborn operator who wouldn’t recognise where they did wrong. Woe to the next person who deals with these people.
